LCHS Guidance Dept

 

Dear Parent or Guardian,

Last year, our school switched to a new computer system called Infinite Campus.  We use Infinite Campus for many tasks here at the school, including calculating grades, scheduling, entering discipline issues, and tracking attendance.  As the parent of an LCHS student, you now have access to the Infinite Campus Parent Portal.  You will be able to see your child’s schedule, up-to-date grades, discipline record, attendance, and more.  We think that this tool will help parents be more active in making sure their children are successful at school.  We hope that you will take advantage of this. 

Below, you will find detailed instructions for how to set up your account.  You will need an activation key to initially set up the account.  Please contact your child's counselor to get an activation key.

Sincerely,

LCHS Guidance Department

 

Infinite Campus Parent Portal Instructions

 

Minimum Computer Requirements

·         Infinite Campus supports Windows Vista, XP, and 2000 Professional

·         Infinite Campus supports Mac OS X

·         Must have Java Plug‐in installed (www.java.com )

 

Step-by-step instructions

• Go to the Parent Portal website at:  https://infinitecampus.logan.kyschools.us/campus/portal/logan.jsp
• At the top, select the first option. (“If you have been assigned a Campus Portal Activation Key, click here.”)
• Enter your child’s activation key, which is found on the letter that you received with the report card.  Click submit.
• Create your username and password.  Keep this in a safe place and do not share with your child.  When creating your password, don't forget that they are case-sensitive, must be at least 8 characters, and must contain at least one special character (!@#$%^&*?~=) or number (1234567890).
• You will use this username and password every time you log in to the Parent Portal.  You will not have to go through the process of entering the long activation key again. 

 

When viewing your child’s grades in the portal, please keep in mind that our teachers are asked to update their online gradebooks at least once per week.   Many of our teachers have 150+ students and it is very time consuming to keep their grades updated on a daily basis, which is why we ask that they update weekly.  By Tuesday mornings, teachers are expected to have entered at least one assignment for the previous week.  When you have a question about an assignment, ask your child about it first.  If you still have questions, email or call the teacher.

 

Features of the Parent Portal

·         Schedule – this shows each course in which your child is enrolled.

·         Gradebook for each course – Go to the student schedule.  Click on the course name. It will show a summary of scores for your child at the top with detailed information about each nine weeks below.  Third nine weeks will be a chart with the heading, “Term Q3 9 WK Grade Detail.”  This will show each assignment for the class, the number of points the assignment was worth, and the students’ score.  If you see a blank, it usually means that the teacher has not finished entering the grade for that assignment.

·         Attendance – this section shows attendance events for a particular student. It also shows the status of those events (i.e. excused, unexcused, unknown, etc.)

·         Behavior – this section shows “behavior” events for a particular student. You will be able to see the date the behavior in question occurred, what happened, and any activities or consequences related to the event.

·         Health – this module can be used as an easy reference for tracking that the student’s vaccinations are up‐to‐date. It does not record “health visits” to the nurse.

·         Reports ‐ this view gives the option of viewing and printing various reports visible on the records tab.

 

Log Off – YOU SHOULD ALWAYS LOG OFF OF THE PARENT PORTAL AS OPPOSED TO SIMPLY CLOSING THE WEB BROWSER.

 

 

 

Questions and Answers

 

I am trying to create my username for my account, and it says, "This username already exists." What do I do?

Select another username, and try again. The username you selected is already in use by someone else. There cannot be two users with the same username even if their passwords are different. Your username should contain only numbers and/or letters. When creating your password, don't forget that they are case-sensitive, must be at least 8 characters, and must contain at least one special character (!@#$%^&*?~=) or number (1234567890).

 

I am trying to set up a password for my account, but it tells me, "Strong passwords are enforced, and this password must be 8 characters long." I don't understand what I am supposed to do.

Passwords:

• Are case-sensitive (the case you create your password in [upper or lower] must be the case you type in each time you log in).
• Must be at least 8 characters in length.
• Must contain letters and at least one special character (!@#$%^&*?~=) or number (1234567890).
• Should not contain any parts of your name or your username.

 

When I put in my 32-digit Portal Activation Code, I get an error message.

You must enter the code exactly the way it is shown. For example, if the letter "o" is in the code and you type in the number "0" instead of the letter, it will see it as incorrect.

 

I have been locked out of the Portal. What happened, and what do I do now?

After five unsuccessful login attempts, your account will be disabled and you will be locked out of the Portal. Please contact the school to get your account reset.

 

The reports won't display when I click on them, or I get an error message.

·         To access the reports in the Portal, you will need to have Adobe Reader 7 or higher. You can download the latest version of Adobe Reader for free from the following site: http://www.adobe.com/products/acrobat/readstep2.html.

·         Popup blockers (Windows Popup Blocker, Google Toolbar Popup Blocker, Yahoo Toolbar Popup Blocker, etc.) will block reports from being viewed even if you have Adobe Reader 7 or higher installed. Be sure that you either turn your popup blockers off or choose an option to always allow the JCPS Parent Portal to bypass the popup blocker.

·         If you have a symbol in your username that is not a letter or number, it may prevent you from viewing reports and other Portal data. Your username should contain only numbers and/or letters.

 

I can access the portal from one computer but have problems when I try to access it from another.

·         There could be many reasons for this. Here are a few things to check:

·         Check the computer settings to see if they are set appropriately to view the Portal.

·         Some companies set security to block Web sites, and if this is so, you may not be able to view the site at your work. (You might be able to check with the Information Technology person at your place of employment regarding this.)

·         Your popup blocker may be blocking the Portal. If so, you will need to either turn the popup blocker off or accept the page to bypass the popup blocker.

 

When I click on the e-mail icon to e-mail a teacher, it asks for a password or wants me to install a program. What is the problem?

When you click on the e-mail icon, if your e-mail program is set as the default program in your computer, your e-mail will automatically open a new message for you to send to the teacher. If the program does not open, your computer doesn't have a default e-mail set up. Open the Control Panel on your computer, and go to Internet Options and then Programs to check your e-mail selection.